Return / Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  This is in place to keep you covered if there is any defect in your product.  We stand behind all the knives, tools, and other products we sell.  We want our supporters to feel confident in their purchase, and know we will make it right if there is an issue with any product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note: We accept returns and exchanges for defective merchandise, not a buy it, try it, and return it.  We are a small company that stands behind our products, but we reserve the right to refuse any return not due to defect.

All purchases and sales are final.  The only exception is defect.  If we missed something we make it right, and will give our valued customer the choice to return or exchange.  Approval based on product inspection.


To start a return, you can contact us at support@empedc.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@empedc.com


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

If a product has seen heavy use, or we suspect fraud we reserve the right to refuse return / refund of said item.
 
Unfortunately, we cannot accept returns on clearance, holiday sale items, or gift cards.

We also do not offer " Buy it, Try it, Return it!"  We are a small custom knife making shop. Please be responsible in your purchases.  We do not resell any returned items, they are a total loss to us.  If we missed a defect that is ok we will refund or exchange the item, but No Defect = No Refund.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Note: For some Return exceptions a $10 restocking fee may be applied at our discretion.  Leading to the refund amount being less this $10 fee.

Sales: Any Merchandise ordered and or purchased during a sale may not be canceled or refunded prior to delivery. We do this because our sales have limited quantities, and it is not fair to others if you have a change of heart that costs them a chance at the same gear.  We encourage responsible spending, and decision making. You the purchaser, made the choice to take advantage of a sale, and we thank you for the support.

No Order Cancellations on Pre-Orders  By entering a Pre-order you the purchaser, agree to wait the highlighted time for the product ordered, and accept the purchase as final. Further more, during Pre-order sales you enter into limited space that others may fill.  For this reason we do not allow for Pre-order cancelation.  

 By placing a pre-Order you the customer agree to wait the defined time period for delivery, and agree to the terms and conditions.