Return / Refunds

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  This is in place to keep you covered if there is any defect in your product.  We stand behind all the knives, tools, and other products we sell.  We want our supporters to feel confident in their purchase, and know we will make it right if there is an issue with any product.

To be eligible for a return, you must contact us 1st, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 

Please note: We accept exchanges for defective merchandisenot a buy it, try it, and return itWe are a small company that stands behind our products, but we reserve the right to refuse any return not due to defect. If we do not have a like item available for exchange we will arrange for a refund. We do not refund shipping, & a Restocking fee may apply*

 

Restocking Fee: Note that some items may be subject to a 10% restocking fee to cover the costs lost due to processing fees.

For any and all knives and Pre-Order items a 10% restocking fee will be deducted to cover part of the transaction fees. 

This is not to discourage you from canceling your order. We think it is fair for you to pay the fees created due to your change of heart.

 

All purchases and sales are final and as is.  The only exception is defect.  If we missed something we make it right, and will give our valued customer the chance to exchange it for a fully functional item.  Approval based on product inspection. No items may be returned without first contacting us to initiate the return process. We will not accept or take possession of the item.


To start a return, you can contact us at support@empedc.com . If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@empedc.com or Instagram @EMPEDC

International Returns:

Unfortunately we are not set up to offer international returns or exchanges.  All international purchases are final.  The items have been through a minimum of 3 QC checks to help ensure there are no issues.  If an issue does occur we apologize for the inconvenience.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

If a product has seen heavy use, or we suspect fraud we reserve the right to refuse return / refund of said item.
 
Unfortunately, we cannot accept returns on clearance, holiday sale items, or gift cards.

We do not offer " Buy it, Try it, Return it!"  We are a small custom knife making shop. Please be responsible in your purchases.  We do not resell any returned items, they are a total loss to us.  If we missed a defect that is ok we will refund or exchange the item, No Defect = No Exchange & NO Refund.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the Exchange or refund was approved or not. If approved, you’ll be sent a new item, or automatically refunded via your original payment method, less any shipping or restocking fees if applicable. Please remember it can take some time for your bank or credit card company to process and post the refund.

Restocking Fee: Note that some items may be subject to a 10% restocking fee to cover the costs lost due to processing fees.

 

Sales: Any Merchandise ordered and or purchased during a sale may not be canceled or refunded prior to delivery. We do this because our sales have limited quantities, and it is not fair to others if you have a change of heart that costs them a chance at the same gear.  We encourage responsible spending, and decision making. You the purchaser, made the choice to take advantage of a sale, and we thank you for the support.

 

 

PRE-ORDERS

No Order Cancellations are permitted on Pre-Orders  
As a general rule, no pre-order item is eligible for a return/refund during the production of the item. Due to the nature of pre-orders, funds cannot be released during production. Pre-orders may have an estimated timeline ranging from 3-5 months till completion. By purchasing a pre-order item, you agree to this term.

In the rare exception to this a 10% restocking Fee will be deducted from your refund to cover the fees we pay to process your payments. Your refund will be issued when funds are available based on your method of payment.  Transactions that are not fully settled are not eligible for refunds. This will include Sezzel Payments.

 

 By placing any Order or Pre-Order you the customer agree to wait the defined time period for delivery, and agree to these terms and conditions.